Return and Refund Policy

Effective Date: June 10, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Automotion Pro website located at www.automotionpro.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@automotionpro.com
Phone: 562-379-3367

Address:
Automotion Pro
104 N Deseret Circle
Anaheim, CA 92807
United States

Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving the product, subject to the conditions below. We accept returns for both defective and non-defective items.

3.1 Conditions for Return

Non-Defective Returns (Change of Mind):

• Item must be new, unused, and undamaged
• Must be returned in original packaging with all tags and accessories
• Must include proof of purchase

Defective or Damaged Returns:

• Accepted regardless of condition
• Must include photo or video evidence
• Must be reported within 7 days of delivery

4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact us at support@automotionpro.com or 562-379-3367 within 30 days of delivery
• Provide your order number and reason for return

Important:
Change-of-mind returns are subject to a 20% restocking fee, deducted from your refund.

Return Authorization:
If approved, we will provide return instructions and, if applicable, an RMA number.

4.2 Preparing Your Return

• Securely pack the item in its original packaging
• Include all accessories, manuals, and items received
• Include any required return documentation

Return Label:
Customers must download, print, and pay for their own return shipping label.

4.3 Shipping the Return

• Returns must be shipped via USPS, UPS, or FedEx
• Use a trackable shipping method
• Ship within 7 days of receiving return authorization

5. Return Shipping Costs and Fees

• Return Shipping: Paid by the customer
• Restocking Fee:
  • 20% for non-defective returns
  • 0% for defective, damaged, or incorrect items

6. Specific Return and Refund Conditions

6.1 Change of Mind (Non-Defective Items)

Eligibility:

• Must meet all return conditions
• Must be requested within 30 days

Refund:

• Issued to original payment method
• Deducted 20% restocking fee
• Customer pays return shipping

6.2 Defective or Damaged Items

Notification:

• Must be reported within 7 days of delivery

Resolution:

• Full refund or replacement
• No restocking fee
• Return shipping covered by us if applicable

6.3 Incorrect Product Received

Resolution:

• We will arrange return and replacement
• No additional cost to the customer

6.4 Product Not Received

If your order does not arrive within 4–7 business days, contact us.

Resolution:

• We will investigate with the carrier
• If confirmed lost, we will issue a full refund or replacement

6.5 Order Cancellation

Before Shipment:

• Full refund if canceled within 24 hours and before shipment

After Shipment:

• Must follow return process
• 20% restocking fee applies

7. Refunds

7.1 Refund Conditions

• Refunds are issued after inspection of returned items
• You will receive email confirmation of approval or rejection

7.2 Refund Processing

• Refunds are issued to the original payment method
• Processing time: 5–7 business days after inspection
• Additional time may apply depending on your bank

7.3 Partial Refunds

Partial refunds may apply if:

• Item is not in original condition (non-defective returns)
• Items are missing parts not due to our error
• Return is requested after the 30-day window

8. Timelines

• Return request window: 30 days from delivery
• Damage reporting: within 7 days
• Return shipment: within 7 days of approval
• Refund processing: 5–7 business days after inspection

9. Legal Rights

This policy does not affect your statutory rights under applicable laws.

10. Questions and Support

For assistance, contact us:

Email: support@automotionpro.com
Phone: 562-379-3367

Automotion Pro
Phone: 562-379-3367
Email: support@automotionpro.com

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST

Address:
104 N Deseret Circle
Anaheim, CA 92807
United States