Shipping Policy

Effective Date: June 10, 2026

1. Introduction

At Automotion Pro ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.automotionpro.com.

2. Shipping Destinations

Countries We Ship To:

• United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

• Standard Shipping: Free shipping on all orders

4. Order Processing Time

Handling Time:
Orders are processed within 1 to 2 business days. Orders are fulfilled Monday through Friday (excluding holidays).

Order Cut-Off Time:
The order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

• Transit Time: 3 to 5 business days
• Shipping Days: Monday through Friday

Total Delivery Time:
Estimated total delivery time is 4 to 7 business days depending on customer location.

Notes:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other unforeseen circumstances.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers:

• USPS
• UPS
• FedEx

LTL Freight Carriers (for large items):

• FedEx Freight
• Old Dominion
• XPO Logistics
• Estes Express

Shipment Tracking:
All orders include tracking information, which will be sent via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. Please contact us promptly if any issues arise.

7. Order Tracking

Tracking Information:
After your order has shipped, you will receive an email including:

• Tracking number
• Carrier name
• Tracking link

How to Track Your Order:

• Visit: www.automotionpro.com/track-order or the carrier’s website
• Enter your tracking number to view status and estimated delivery

Assistance:
If you need help tracking your order, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your order is delayed beyond 7 business days, please contact us at support@automotionpro.com or 562-379-3367.

Lost Packages:
If tracking shows “delivered” but you have not received your package:

• Verify your shipping address
• Check with neighbors or building management
• Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

• Take clear photos of the packaging and items
• Contact us within 7 days of delivery at support@automotionpro.com

Resolution:
Damaged items are eligible for a full refund or replacement. We will cover return shipping for damaged goods and work quickly to resolve the issue.

9. Missing Items

Reporting Missing Items:
If items are missing from your order:

• Contact us within 30 days of delivery
• Provide your order number and details

Resolution:
We will investigate and either ship the missing item(s) or issue a refund.

10. Return and Refund Policy

Returns:
We accept returns within 30 days of delivery for both defective and non-defective products.

Conditions for Returns:

• Non-defective items must be unused, undamaged, and in original packaging
• Defective items are accepted regardless of condition

Return Method & Fees:

• Returns are handled by mail
• Customers must download, print, and pay for the return label
• A 20% restocking fee applies to non-defective returns
• No restocking fee for defective or damaged items

Refunds:

• Refunds are processed within 5–7 business days after receiving the returned item
• Refunds are issued to the original payment method

For full details, please refer to our Return & Refund Policy.

11. Incorrect Address

Address Accuracy:
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses.

Returned Packages:
If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment
• Additional shipping fees may apply

12. Contact Information

If you have any questions about your order or this policy, please contact us:

Automotion Pro
104 N Deseret Circle
Anaheim, CA 92807
United States

Customer Service Email: support@automotionpro.com
Customer Service Phone: 562-379-3367

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST

We respond to all inquiries within 24–48 hours.